Excellent experience dealing with Tony Paulino. Very knowledgeable and he made me feel comfortable in my decision to lease a new car.

Read at DealerRater

The waiting room was comfortable with coffee and water, but no snacks. Wait time was long

Read at DealerRater

Your AI assistant is terrible. I made an appointment with PAM your AI assistant and when I got to the dealership they didn't even have my appointment. Whatever happened to personal contact??????

Read at DealerRater

Recall service appointment I am happy with my service and my recall issue was resolved.

Read at DealerRater

Very helpful.

My experience with Vision Hyundai is always wonderful. Friendly, professional and thorough. They are the reason I continue to lease.

Read at DealerRater

I have had very good experience at Hyundai in Henrietta. The people I spoke to were all very friendly and always explained any issues or problems with my car.

Read at DealerRater

Bought car in October, wiper blades are stuck halfway across windshield. They didn't fix even when brought to their attention

Read at DealerRater

Very good Very good experience. But bit expensive though. Matthew was very good in receiving and communicating.

Read at DealerRater

Honestly, everyone in the dealership itself is excellent. Everyone deserves a 5/5 in-house. Your AI phone answering service 'Pam' and the remote service scheduling system is outrageously bad. I was told 2 days in a row 'oh we can't schedule you a rental. Let me send your info over. They'll call you in less than an hour.' By the third day, I'm livid. no call back. Nothing

Read at DealerRater

The service was good overall, but communication was not. I should have been kept better informed without having to call to find out what was happening. When I did call, the automated system was inadequate for answers and slow to transfer me to a human. The system AI pretending to be a person named Pam was especially annoying 😡

Read at DealerRater

Brandon was very helpful at the service desk. He got the Santa Fe in very quickly and got the inspection and oil change done very timely manner. Brandon is always kind and helpful every time I come in.

Read at DealerRater

I'm always treated very well. Professional, kind, and respect with alot of fri Friendlyness and courtesy

Read at DealerRater

Excellent dealership with friendly staff, transparent pricing, smooth process, and outstanding customer service throughout experience.

Read at DealerRater

Always excellent! Matt even saved me money on the repairs by making a suggestion. He always takes great care of my car and me as well.

Read at DealerRater

Above and beyond always take care of me and I trust them Brandon Hazzard is awesome

Read at DealerRater

Good experience. Took a little longer than I expected for an LOF and tire rotation.. Matthew's did it in 45 minutes.. hour and a half here

Read at DealerRater

The service performed was quicker than I expected. I was pleased with this.Thank you.

Read at DealerRater

Good Dealership. It was nice and clean, lobby and sitting area were all pleasant. Thank you.

Read at DealerRater

I was incredibly disappointed with my experience with Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consistently only called the male co-owner of my vehicle, despite the fact that I (a woman) called and made the appointment, left my name and phone number when dropping off my key, AND after the first time they called the other number, I called and requested all communication to be done through my phone number, because I made the appointment and I drive the vehicle. After I requested ... Read More

Full review text opened.

DealerRater - Jun 4, 2026

I was incredibly disappointed with my experience with Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consistently only called the male co-owner of my vehicle, despite the fact that I (a woman) called and made the appointment, left my name and phone number when dropping off my key, AND after the first time they called the other number, I called and requested all communication to be done through my phone number, because I made the appointment and I drive the vehicle. After I requested communication be done through my number, he continued to call and text the other number, and when my co-owner said “You need to talk to her, it’s her vehicle,” he would wait hours to contact me and share the same information. It was incredibly frustrating to deal with the people here and disappointing to hear from the cashier desk, that this happens quite often. Can’t wait to take my business elsewhere.

Read at DealerRater

Vision Hyundai Henrietta SUCKS. Oil change was not free like they said. Extended warranty that 'covers everything' didn't pay for service done. I hate being lied to and being ripped off.

Read at DealerRater

I was running late and called to see if they could still fit me in or if I should reschedule. They took me in though I was about a half hour late. Check in was thorough and quick. Very friendly staff. Service was quick and thorough. I'm happy with Vision's service department.

Read at DealerRater

I appreciate the fact that I was able to get the oil changed, and the recall completed faster than anticipated! The sticker for the new oil change amount fell off, and he is going to send me a new one!

Read at DealerRater

Was as expected. Time was reasonable and car was returned as I had left it

Read at DealerRater

Yesterday I had an appointment at Vision Hyundai Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes during the winter months. All work was completed satisfactorily and in less than 3 hours. The service department staff did an excellent job.

Read at DealerRater

10/10 experience nick, Alex, and tre made everything very enjoyable and worked with all the obstacles that I had to help me get into a Elantra n

Great experience for buying a new vehicle. From start to finish. Every employee was great

Read at DealerRater

Randy and Viktoria were very helpful and resourceful during the purchase process.

My experience was pretty good until a strange incident occurred towards the end of my day. I used the restroom and noticed there was no soap in any of the dispensers. All of the sales people were either on the phone or with customers. I told the cashier, who was the only one available. The cashier told me it was not her job to make sure soap was available. While I understand that the cashier is not the one to fill the dispensers, I expected she would have said, "ok, I will call someone to get it filled." ... Read More

Full review text opened.

DealerRater - Jun 1, 2026

My experience was pretty good until a strange incident occurred towards the end of my day. I used the restroom and noticed there was no soap in any of the dispensers. All of the sales people were either on the phone or with customers. I told the cashier, who was the only one available. The cashier told me it was not her job to make sure soap was available. While I understand that the cashier is not the one to fill the dispensers, I expected she would have said, "ok, I will call someone to get it filled." or something to that effect. But to say its not her job indicates to me that she did not care if people washed their hands or not after using the restroom. The lack of concern was somewhat surprising. I understand that is a Friday afternoon, but c'mon now.

Read at DealerRater

I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around ... Read More

Full review text opened.

DealerRater - May 30, 2026

I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around the corner to a shop that got me in. Guess what? It passed, and I didn’t need brakes! They are shady and let horrible quality work slip out the door! 'Dissatisfied' is not even close. If you have the misfortune of them performing any repairs, be prepared to need rework done! Also, I’d go over it with a fine-tooth comb and verify that it’s operating properly

Read at DealerRater

I should have been offered a loaner. When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from them. I kept calling and could not get through to the dealership

Read at DealerRater

This dealership is truly amazing! So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Reasonable prices too. A special thanks to Tyler-a great employee!

Read at DealerRater

I love my Hyundai and your service team. Thank you Matt for all your help. God bless ????

Read at DealerRater

I was frustrated with the dealership with my first experience but after working with Louise I have new hope and will be going back. My car looks great

Read at DealerRater

Initial trip was disappointing. I was told they had a car in stock but didn't. Manager Evan more than made up for the issue. Overall a good visit. Had to wait for what I wanted but so far it seems well worth the wait. I have owned 4 Hyundais and 20+ cars and so far this has been a positive experience.

This was my first interaction with Vision Hyundai, in fact this is my first time trying a Hyundai. I was welcomed as soon as I entered the dealership. Dillip was the sales representative assigned to me. Dillip was very professional. He took his time explaining the various options available. Arranged a test drive and worked with me to meet my expectations relative to the vehicle I wanted and the price I wanted to pay. Once the purchase was completed he made sure he went over the bells and whistles to help make our new driving experience the best it could ... Read More

Full review text opened.

Google - May 27, 2026

This was my first interaction with Vision Hyundai, in fact this is my first time trying a Hyundai. I was welcomed as soon as I entered the dealership. Dillip was the sales representative assigned to me. Dillip was very professional. He took his time explaining the various options available. Arranged a test drive and worked with me to meet my expectations relative to the vehicle I wanted and the price I wanted to pay. Once the purchase was completed he made sure he went over the bells and whistles to help make our new driving experience the best it could be I stopped in to drop off some paperwork and Dillip took the time to share a few more details about the Palisade. I am very impressed with everyone I interacted with at Vision Hyundai. They are a definite 10+

Great communication, explained things clearly to me about what my car needed, car drives great now!

Read at DealerRater

Came in for a state safety inspection. Was informed that there was an outstanding safety recall that they would handle at the same time. Something to do with a software update for the exhaust? Anyway, it was all done in the time they quoted while I waited.

Read at DealerRater

Eric in sales and Scott in finance are the best. Never pushy and very understanding, kind, and empathetic.

Kind and very helpful Kind and very helpful felt like I was part of the Hyundai family and treated with respect

Read at DealerRater

My appointment was for 8am Saturday 5/23 and my car was not finished until 10:30 am

Thnk u u guy are the best. The person help was real good thnk u

Read at DealerRater

Got my first car from Hyundai Vision Henrietta. Everything went very smoothly and everyone there is very helpful & patient!

Read at DealerRater

Waiting area is nice. Employeeand respectful. respectful. Service is slow. I waited 2:15 minutes to have a tire plugged (I told the where the nail was) and check a recall connection.

It was fast and transparent process. I received my check approximate in 10 business days. Highly recommended!

Read at DealerRater

Very professional and courteous. Job done in a timely manner. New place clean.

Took a long while like 4 hours. Problem was still not fixed so again on my day off I have to go and waste more hours on an issue that could have been fixed while they were already replacing parts in the same area of the car. No water or fountains available by during this long wait.

Read at DealerRater

Friendly, knowledgeable, and convenient. I'm on my 5th car purchased from this dealership. I could buy a Hyundai from another dealership, but I wouldn't get as good service.

Read at DealerRater

Scott financed Adner sales did great!! Scoot explained the warranty very well convincing us to indeed take that warranty!

Their receptivity is good. Communication is fair. Their efforts to arrange alternative transportation during a challenging personal time is much appreciated.

Read at DealerRater

I had a recall and a noise under my Tucson Hybrid. When repairs were complete, Matt explained everything. All covered under warranty. Very friendly and knowledgeable. Vision Hyundai is a wonderful dealer to buy vehicles and service them! Thanks

Read at DealerRater

I have bought multiple cars from Evan and has always been a pleasant experience. Recently I had an issue with my 2026 Santa Fe’s Service Contract and Evan took care of me and assured me my concerns would be taken care of. He is a great person to work with throughout the entire process.

Read at DealerRater

Everything was done quickly and efficiently. People were very friendly. I’ve liked the new waiting area also.

The dealership was bright first thing in the morning. Luis and Tyler greeted me with genuine smiles. I had come in for slight stuttering in gear on cold starts and a cosmetic issue on the panoramic sunroof. Both issues were resolved in under an hour. Great experience overall!!

Read at DealerRater

Very nice environment, clean! The staff were dressed nice and friendly. Not Dan Edward's place anymore but will due!

Read at DealerRater

Friendly and knowledgeable Provided recommendations and advice on service options for our Tuscon hybrid and indicated he had one too.

Read at DealerRater

Everyone was ao kind and went above and beyond to help I appreciated working with everyone there. Its difficult now days to find people who really want to make your day!

Read at DealerRater

Great experience. Fast. Details. Found the exact vehicle I wanted. Great price. Very happy to drive from Buffalo. Scott in finance and Adner in sales were fantastic!

They are fast, friendly and very professional. I had originally made an appointment but, they informed me the part was not available and had to be ordered. As soon a it came in they messaged me. The new appointment was scheduled for 2 day later. Very efficient.

Read at DealerRater

Tylor is excellent always attention to detail and willing to help love the service department

Read at DealerRater

Luis & Jeremy were very helpful & did a great job. We are very pleased.

Scott was great in finance explained in detail. Viktoria was very nice and made the process smooth.

Very professional and on time delivery of services.

Tres and Scott were professional and do great!

I had my IONIQ 6 in for almost 4 weeks with a common ICCU failure. The length of time was more than expected since the initial replacement part sent to the dealer had a defect and we had to wait for another before the item was cleared up. While this situation could have been frustrating, Hyundai National Customer Care covered a rental car which allowed me to continue my planned vacation during that month.The refund for the rental was painless and quick.

The service department got me an appointment right away, took the time to explain everything clearly and answer my questions, and finished the appointment quickly.

Matt always takes great care of my Hyundai and is so sweet! I also LOVE the new showroom and waiting area. It's so comfy!

Read at DealerRater

I am a first-time buyer and a new driver, so I was quite nervous about the whole process. However, Dylan B and Scott S. were incredibly helpful and made me feel at ease. They had a great sense of humor and were down-to-earth, but most importantly, they were compassionate and genuinely wanted to make sure that my experience was great. I looking forward to working with them and Visions again in the future. I highly recommend their services!

I’ve bought many vehicles from Mike Budniewski and he has always gone above and beyond for us! Scott in financing was amazing to work with and made the process seamless. Viktoria was so sweet and accommodating while we were there. Best car buying experience!

I brought my car in to replace a censor under warranty and they found $1,200 worth of issues. Non were issues and were not a problem

Scott in finance and Cameron in sales were amazing!

Scott in finance and Victoria were excellent!!! Thank you!

Excellent service, very good communication, and pleasant all round. Matthew Melino did a great job getting my issues addressed and getting the job done quickly.

Read at DealerRater

They are cool It was fast and easy I'm glad I got my car from Vision Hyundai

Read at DealerRater

Loved the service from Scott in finance and Nick in sales. They were genuinely invested in what we were looking for and what our budget was. I definitely recommend visiting this dealership when you are looking for a new or used vehicle.

Scott in finance was great!

I HAD A VERY PLEASANT EXPERIENCE. EVERYONE IS VERY KNOWLEDGEABLE, FRIENDLY. THE ENVIRONMENT IS VERY INVITING. MY CAR WAS DONE IN A VERY TIMELY WAY. I WOULD DEFINITELY SEND ALL MY FRIENDS AND FAMILY TO THE HENRIETTA VISION. VERY HIGHLY RECOMMENDED.

Scott in finance was great to deal with made financing painless. From the moment we sat down, he was patient, knowledgeable, and transparent about all the options with no pressure.

The advisor was friendly and attentive in trying to troubleshoot the issue with my vehicle. They kept me posted while I waited.

Read at DealerRater

Great service as usual very knowledgeable on the cars willing to work with me regarding deals and offers

Read at DealerRater

One of the service reps was insensitive to customers. He had a coffee cup on the service counter that appeared to have spilled hot coffee. The split looking coffee was just some plastic that looked like coffee. The service rep thought it was funny to be playing his little joke on customers. It was a juvenile prank for the customer service rep's amusement. Customers who spend 30, 40, or 50 thousand dollars on new cars deserve more respect!

Read at DealerRater

Great service Done What I expected from my time there happy with the service Excellent

Read at DealerRater

Service work was completed in the allotted time. I tried to do work in the waiting room but there was a TV on and LOUD hiphop music piped in. The staff seemed to enjoy it but the customers in the waiting area - all over 55 - did not. Is it really necessary to have LOUD music blaring in the showroom ?

Read at DealerRater

Short wait, excellent service rep.

Excellent experience! Scott made it very trouble-free and streamlined, much appreciated as I have to drive 4 hours to get to this dealer!

Very professional and polite Explain everything Vehicle was ready and on time when stated Very nice guy

Read at DealerRater

I find the prices for repairs reasonable. Everyone is always friendly and I love the design of the show room and waiting area.

Read at DealerRater

Pleasant team.. nice clean waiting room. Took care of Mr trucks problem in a timely matter

Read at DealerRater

Friendly service. Clean and spacious, aesthetically pleasing interior. Thankful for the WiFi so that I could get work done while I waited.

Read at DealerRater

Technician Nate is always very thorough in making sure my vehicle is in tip top shape! Luis the advisor made sure to explain everything to me. Couldn't recommend them more!

Read at DealerRater

I am very pleased at how well they worked with me. They went above and beyond.

Read at DealerRater

Kept us informed Work was done fast I don't want to say any more words??

Read at DealerRater