Customer Testimonials
Very helpful and courteous, they vacuumed and washed my windows like I asked. They were unsure about doing it until I asked
Thanks ?? I'm very satisfied, nice kind and friendly people work there very satisfied Good enough
Tyler kept the original quote, he was very honest Tyler was very accommodating and very professional. I know to call him if I need anymore assistance with my car!
I've always had great service, the communication is clear/understandable and everyone is friendly and approachable.
The person behind the counter was very nice. The dealership was very clean. I liked how I could see the service area on a tv
Fast and easy experience. I got to work that I needed done in a timely manner.
Waited around forever ... They had to transport vehicles from other locations ... My tummy hurts. Dylan and divorced dad from buffalo were very nice though
They were cordial fast and efficient. Got my recall, work done quickly and kept me apprised.
The best and fastest experience. Thanks for the short and fast service. I will recommend you guys to all my friends.
I asked him when I could bring in and what I wanted and needed and he gave me prices and got it done im ready for winter great service always
Was in an out super fast I went in for oil change tire rotation and inspection out in a little over an hour so perfect
Easy, nice Comfortable, kept me updated Easy to locate and drive to. Nice service, the renovation looks great
100% love it and the people here are the best.
Everyone was very helpful. 3rd lease with Hyundai. Service department very good. A good experience
Car inspection.....very prompt service Never had s bad experience with Vision service which is part of why I continue to buy Hyundai's
Dealer location has been nicely spiffed up, but the prices have also been increased and service has gone down. I remember previously not being charged if I didn't want the service or covered under warranty etc., But this time around they charged me just for the diagnostics and not a small amount it was 200+. Good dealership has turned into stealership.
Well liked, staff is excellent and very good people to work with Friendly, kind, and professional
Alex and Viktoria are great. Very friendly and will work with you and try to answer all your questions. Highly recommended.
I discovered I needed a new battery mid afternoon on a Saturday, and I needed to travel the next day. Thank goodness this dealership takes walk-ins for emergencies! Arrived at 4 pm - they had my battery in stock and installed it very quickly and efficiently. Highly recommend!!
Hyundai in Henrietta has always given me very good service. All the staff are very informative and nice. I've been coming there for many years and always pass the dealership on to others because of the great service. And that's even when ive had to wait awhile. ??
Prompt service. Pleasant staff Car was ready before it was promised. Clear communication Nothing else
Went in for an oil change was in & out in less than 30 min
Expensive but good, the last bronze package I was offered in January was $300 this was twice the price!
Warm welcome. Quick work. They knew what I was there to have done and they started quick.
Great customer service, outstanding service department. Not only did they suggest i get new tires they showed me why, (dry rot ).Over all GREAT experience.
Everyone is always kind, communicative and respectful. I appreciate everyone being so thorough. Tylor is especially great - I haven't been into the dealership in years. He not only remembered me, but commented on how I hadn't been in. It made me feel like he really cares about his clients.
Brandon is excellent with customers! He remembered that I had my brakes done on my last visit and asked how they are doing, when I first approached the counter. He clearly communicates and gives updates on service. Your dealership is lucky to have him.
I'd like to start by saying thank you to the manager for parts that finally helped me out. I didnt have time to explain where the wires got crossed. This needs to be brought to the attention of both vision hyundai and the public. I drive a 2023 sonata n line. I showed up and asked for spark plugs for this vehicle. I was told they need the last 8 digits of the vin number. I walked on my broken ankle back out to my car and grabbed them. After the return trip and a conversation with the parts guy he ... Read More Google - Oct 28, 2026
Fast and friendly service. I waited for my car. The lounge and coffee were great.
I have been a long time customer of Vision Hyundai and it is very much due to being able to work with Brandon, Matt and the rest of the Service Department! They treat you well and are always looking out for your best interests.
He explained what my vehicle needed. He didn't push getting work done on my car when he was aware my husband could do the work
Nice team. Friendly and courteous and surprisingly quick. I love the new look! The seating area and drink station awesome. The customer service is excellent!
Very courteous & professional I have recommended vision Hyundai Henrietta location to quite a few of my friends based upon my personal experience
I feel the dealership was attempting to scam me. They recommended changing oil that had 300 miles on it, 99 percent life remaining, servicing front brakes that also had 300 miles on them, stating it was a 'cheap pad slap' job without any lubricants. Each pad ear has proper brake grease and the slide pins were removed, cleaned, re greased and installed. They also recommend replacing the rear brakes that a 3rd party stated had 60%-70% pad life remaining. The vehicle has zero brake violation or pulsation. Finally they quoted me $400 for a transmission service to turn around and tell me they didn'... Read More DealerRater - Oct 25, 2026
The dealership is awesome I've bought 2 cars so far from there and had my son by one my niece and sister bought from vision
They took care of my oil change and rotated my tires. They were very professional. It was done in a decent amount of time, I was waiting for the car and I didn’t have to wait too long.
The service department was very accommodating for a Saturday morning appointment and completed my service in a timely and efficient manner.
I've always had a great experience with this dealership. Been a customer since 2003, that should tell you how I feel.
Experience was great. Scheduled car online for an unknown problem. They diagnosed it with a code, got a part ( airbag controller?) and had the car back in the two days it took to get the part. Everyone was friendly and helpful. Good experience.
Attentive and very understanding for the customers needs The manager and salesman and staff were all customer friendly
it was a great experience from drop off to pick up. Sean called me when it was done and time line was exactly as described.
Service agent was attentive, reviewed my needs, and ensured that the services were performed in a timely manner. Good communication to keep me updated when complete.
They always got my back they are the best for me maybe taking care of my car for 5 years and I love you guys thank you so much for always having my back
!! my experience with the dealership was amazing so friendly the staff are great Great service
Bought brake fluid at the retail parts counter for my 23 Palisade. Checked fluid type against owner manual and does not match. Returned fluid for refund and discussed with service and parts personnel. Sean produced document specifying different fluid type than owner manual, so I will contact Hyundai customer service with this conflicting documentation issue. I was annoyed that refund was not able to be issued during the visit. They said it has to somehow go through a corporate approval process or something and will be issued at a later date somehow. That is a ridiculous policy that is sure to ... Read More DealerRater - Oct 14, 2026
I brought my vehicle in to have the air conditioning fixed and they fixed it under warranty
Attentive 2 your service need and wait time usually very good They are an awesome group
Beautiful waiting area, fast intake, fair waiting tube and no fuss check in/check out. This is my 5th or 6th Hyundai
Made my appointment with a concern that there was a leak in the drivers side rear wheel and in a short period of time the problem was fixed.
It’s terrible when you can’t use a $10 coupon that is clearly stated for service over $100 and my service was well over that. If it wasn’t on our phone the service area would take it off but they do not!! I have bought two cars from here and promised things I have never received. It’s clear you want good ratings but don’t deliver on promises you make and publish. I will not be a returning customer nor will my father in law who was the one who directed me to you, as he has purchased 4 new ... Read More DealerRater - Oct 8, 2026
Great experience 👍
Appointment was quick and easy The appointment was quick and easy and they had the car finished by the time it was promised
Expensive Great service Great people always a good experience it a costly one Well done
I brought my Tucson in for routine maintenance and inspection on Saturday October 2nd. There was only one service advisor working. He was very courteous and listened to my concerns. I mentioned that there wasn’t any room in the waiting area so, I would be over near the sales area. He said not to worry and that he would find me. Within an hour, he came walking over to me with my key. I was very impressed with personalized and prompt service that I received.
My car was ready in one day. Communication was excellent. Drop off was easy The experience was easy
They were very helpful and reassuring They made sure my vehicle was taken care of in a timely manner
Everything thing was good except for the time waiting for the service. I spent 3 hours waiting for software updates, seat belt replacements, and an oil change.
Pleasant, efficient and clean. I was informed on how long I would have to wait and was offered an apology as they were short staffed due to someone calling in. A situation that was out of their hands. I waited just less than a hour. Great customer service!
He did whatever he could to save me money. Very helpful, courteous, kept me informed.
Fast, efficient Matt was wonderful he called and followed up the night before to make sure I was coming for my appointment on time when I got there he got my car right in and everything was done perfectly
The best! You guys are more than the best. I can't believe the service that I received.
Always top notch Eric was a pleasure to work with pats attention to every detail
Terrible experience with this dealership. I purchased a vehicle from them in March, and I’ve been having issues with it ever since. Whenever I call, it’s extremely difficult to get in contact with anyone, and when I go in person, I feel like I’m given the runaround instead of getting clear answers or solutions.
I was also told that a loaner vehicle would be provided, but that has not been my experience. The whole situation has been extremely inconvenient and frustrating.
Based on my experience, I would strongly advise others to do their research and consider their ... Read More Google - Sep 22, 2026
I am extremely disappointed with the way my appointment was handled today.
I had a confirmed appointment for 12:00 PM, yet the service did not actually begin until 1:30 PM. That is a 90-minute delay with absolutely no respect for the appointment time I was given.
If you cannot provide service at the scheduled appointment time, then why make customers schedule appointments in the first place?
Please put yourself in the customer’s position. If you made a reservation at a restaurant or a hair salon for 12:00 PM and were forced to wait until 1:30 PM before receiving any service, would you consider ... Read More Google - Sep 21, 2026
No surprises. Reasonable length of time Waiting area was very comfortable and bright Thank you
Fast, friendly service.
Just wanted to say thanks to the service team for doing an great job for my son on an emergency basis .he was traveling in my Elantra and got a nail in the tire, he was able to limp the car there and they took him right in and quickly and professionally got him back on the road .as a father I truly appreciate the help they provided him .made me feel better knowing he was in good hands .a big thanks to the service team
My experience with the dealership was overall a great experience. Tylor made sure my questions were answered clearly. He was also knowledgeable about everything the mechanic found going on with my vehicle. I also commend Tylor's communication.
Vision Hyundai Henrietta made car buying easy!
Made a 9:30 am appointment for a quick BMS update (recall), and asked to look at an issue with the anti theft system, and had told them I already had another appointment for some other work. 11:15 the car was still sitting in the lot for what should have been a 10 min (max) appointment. Received a 5 min long inspection video just showing me everything I'd already told them was wrong.
I called today to make a service appointment and was greeted with an AI chat bot that assured me it could help. Nope, no thanks. Hire a human. Called Matthews hyundai of Greece and spoke to a real person.
Sent video of first analysis and explained the issues well. Very responsible service Very satisfied
We had a great experience buying our new car. After we agreed on a deal, we did some paperwork before coming to the dealership which made the car pickup process very quick and easy. The dealership even scheduled a quick detailing appointment for us to fix some very minor issues.
This is going to be long, but needs to be said.....
I cannot say enough good things about my experience with Vision Hyundai, especially my service advisor, Brandon, and the technician who worked on my vehicle.
My Santa Fe Sport needed a major engine repair, and what could have been an extremely stressful experience was made so much easier because of the care, patience, and communication I received.
Brandon kept me updated throughout the entire process, answered every question I had—and believe me, I had plenty!—and never once made me feel like I was bothering him. He listened ... Read More Google - Sep 11, 2026
Easy to make or adjust appointment online or text -professional services The staff is efficient and professional
This dealership gave me the best car buying experience and also the worst in dealership experience after my vehicle purchase. The journey started with Justin M who found me the exact vehicle I wanted at a much better price than my local dealerships. Adner assisted throughout the process and kept me informed. Finalizing paperwork was quick and easy. This Team went above and beyond throughout the process. There was an issue with the vehicle, and I had to return 2 times to get it fixed. Thanks to Justin they made it right and also compensated me for the issue/trouble. I ... Read More Google - Sep 9, 2026
Great dealership with great people! They are honest, friendly, and easy to work with. They really care about their customers and take pride in what they do. Highly recommend giving them a visit!
Matt from the start was professional with all of our communication, at one point I was upset by the news he needed to share with me, and he stayed professional and allowed me to express my frustration. In the end, Matt was able to work with me on my situation that satisfied me.
I felt very confident that my vehicle would be handled with care. I was very comfortable as I waited.
Quick and efficient service for oil change and tire rotation. Always a pleasure dealing with the reps there.
It was great. The service tech got me in and out within 90 minutes. The car was clearly visible from the waiting area so I did not have to search for it.
Prompt service. Did not try to upsell me an unnecessary repair. I appreciated the loaner car, but for a business that charges $199 per hour you could cover the cost of gas for the loaner
Excellent service Very personable No problem scheduling the appointment Efficient Service completed in a timely manner
Great experience with Dylan in sales and Randy in finance made it smooth and quick.
The employees were very friendly and attentive! They explained what needed to be accomplished and they took care of the situation.
Excellent customer service. Clean facility. Got ke a loaner car. Not sure what ride to say.
**** EDIT *****. SEE BOTTOM !!! I just finished at this car dealer. I drove over 40 mins for an appointment to drive a car. I made the appointment this morning. I was greeted with some guy, not the lady I made the appointment with, telling me that they had just sold the car 20 minutes early on the phone with a cash deal. I could put in another offer if I wanted in case it fell through, because it seemed pretty “ wishy washy”. Ok…. So then I’m told they will get me some other guy to get me a test drive. Ok…..I ... Read More Google - Aug 29, 2026
I drive in to a spotless reception area to drop off my car for its annual state inspection, greeted at the desk, guided to the waiting area and wait. All seamless and smooth.
Liked new showroom where have transparency by giving us camera views of mechanics working on our cars.
I was interested in a 2026 Palisade from Vision Hyundai in Henrietta, only problem was I'm in Buffalo 65 miles away and no car to drive. Their sales manager Evan Bradoc arranged for the car to be delivered to me in Buffalo to test drive. Once I made the decision to purchase the vehicle, their sales associate, Tres McGuire personally delivered the car and gave me a tutorial on how things work. I have worked with a few dealers in my day, but Vision Hyundai in Henrietta has given me next level service. Highly recommend.
Give me a car I don't want I wanted to pick a different car but they told me no when I'm paying my money
I was interested in a 2026 Palisade from Vision Hyundai in Henrietta, only problem was I'm in Buffalo 65 miles away and no car to drive. Their sales manager Evan Bradoc arranged for the car to be delivered to me in Buffalo to test drive. Once I made the decision to purchase the vehicle, their sales associate, Tres McGuire personally delivered the car and gave me a tutorial on how things work. I have worked with a few dealers in my day, but Vision Hyundai in Henrietta has given me next level service. Highly recommend.
Really bad job of install of recall, broke tail lift and never said anything. Opened when left and it was broken.
The service was exceptional. I have always had a great experience with service. They get me in and out before I can get comfortable.
Sean and his team helped us overcome a flat tire and bent wheel rim on our cross country trip. They did so with great professionalism and worked quickly to get us back on the road with minimal disruption to our schedule. He provided excellent customer service and went above and beyond what we expected. Vision Hyundai should be proud to have such a dedicated and professional service manager.