Customer Testimonials
Fast, easy, needed service Easy to make appointment, quick scheduling, fast service, and pleasant greetings
They searched high and low for my car and kept in touch the entire way.
No one approached me when I drove into service area and no updates. I had to ask for an update and go in and wait for someone to ask if they could help me. Once they spoke to me they were very nice.
Matt was on the phone with the warrantee company over an hour to get my repair covered. I appreciate that
Excellent Very helpful, answered all my questions and everyone was a delight to work with
Making an appointment was easy, Matt set me up with a day and time that was convenient for me. All work was done on time and was done very professionally. Always have a good experience at vision Hyundai
Efficient, knowledgeable Courteous and very clean and comfortable to wait for your vehicle. They also have refreshments, such as hot chocolate, coffee or tea's and a little snack to nipple on, you can also watch your vehicle when it's in the shop being worked on. That is a A + for me.
I had my first inspection since buying my new car last July. Happy about the free inspections! It was quick and easy to self schedule via the Blue link app. My appointment was really quick and I was on my way in no time.
Worked with me..kept me informed...good service Matt even texted me with regular updates, which I really appreciated!
Great service had everything I needed done quick It's always a great experience when work is need to get done on all my vehicles
You offer free inspections, but every inspection has LITERALLY HUNDREDS of dollars for repairs. My car has $40k miles, they send a dramatic video and then an estimate that exceeds ANYONE else. I will come back for the HORN that continuously stops working, but a FREE inspection just seems like a money grab. I did my inspection and was told tires I bought a year ago are garbage, then told I need a rotation. I stopped using Vision for oil changes because of these dramatic videos of how awful everything is. NOTHING is free. I will NEVER buy another Hyundai, ... Read More DealerRater - Aug 6, 2026
I had a lots of things to be done, so I was there quite a while. It was very comfortable and I loved being able to see what was going on with my car.
When I tried to make an appointment online, I selected my vehicle, but I kept getting routed back to the page requesting the input of whether I was a new or returning customer. So, I called to make an appointment, and I had to talk to a bot which scheduled my appointment. When I arrived, I was asked if anyone had quoted me for the service which surprised me because I was told that I would have free oil changes for the life of the lease on the car and it would cost $89. Then when I paid for the service, ... Read More DealerRater - Aug 6, 2026
All ok Description of problem was good and suggestions for next move Was very nice
It is a great dealership with a great service department. Love the new renovations. Makes going to the service department so easy.
I’ve been using Vision since 2004 I have purchased 5 cars from there and also used them for warranty work and recalls originally in 2004 I worked In Henrietta so I always got my oil changes done there they fast professional and always go thru everything with me when checking out
Always excellent service in the service department Very pleased with the knowledge and professional manner of the whole crew
Matt has always been right on top of any concern or need I had with my Hyundai Tucson. He has been polite and very knowledgeable of how to take care of my concerns. I always make sure I know he is working when I schedule my car for any maintenance issues. Thank you MATT M.
I came in for an appt, my brakes are making noises. Gentleman welcomed me, took keys and within 10min let me know what the issue was. The cost was more than expected and my husband preferred I get a second opinion.
After oil change took vehicle for a drive after my appointment without permission or needed to to complete the job
Love the beautiful waiting area it was comfortable and bright. Having water available was a plus
Always receive excellent service. Tylor is top notch-always exceeds my expectations, is consistently courteous and always helpful. I look forward to coming in because I know I am going to receive amazing service.
The service was great I was put in a loaner without any frustration. Made know of the problem with my vehicle.
They provided exceptional Customer Service and took the time to make sure that all of my concerns were addressed and questions answered
Very helpful They tried to find a vehicle that would fit my needs. Very patience
Responsive and fast. Diagnostics were done and shared with me. Everything was done with a great attitude.
Always have excellent customer service and attention to detail. I've had many cars from Hyundai and Love the level of care when needed
It's frustrating that the extra oil changes package that I purchased when I bought my car is not visible in my account. Also, once again, there has been no little oil change, sticker placed in the upper left-hand corner of my windshield to remind me of when I need my next oil change. I asked about that when I was scheduling this recent appointment and they apologize and said "... we'll make sure we do that this time." It was not done.
I have been going to vision Henrietta for 29 plus years. They always go above and beyond to make sure everything is taken care of.
Called in morning; scheduled for early afternoon, pulled in, explained issue and gave keys to Tyler, less than an hour later tire was fixed and engine was tested and passed inspection, no charge and happily drove home.
It is always a positive experience to go for service at Vision Hyundai Henrietta. The people are wonderful and I trust their work!
1 I brought my car in on Monday at 10:30 for an 11 o'clock appointment to do an inspection and a recall. No one called me to inform me of it status so I called at 2 o'clock and was put on hold for 15 minutes. Finally someone answered and didn't know anything about it. Went in at 3:30 because that was the only time I had a ride and it hadn't even been looked at yet.
The communication for the 2026 Hyundai Tuscon recall service was all over the place. A text from Vision informing me of it but no followup when I answered it. Snail mails from Hyundai followed and attempts to schedule an appt on line were unsuccessful. A follow up call to service for a 9 30 AM Monday appt could not find the recall information.
I went in on Monday and explained it all to Tylor B in Service who had no problem finding the recall specifics and went ahead and took my car and did the recall and had it ready and waiting for ... Read More DealerRater - Jul 7, 2026
Brandon and his team did an excellent job. They are why we continue to use Vision.
Understood the unusual problem and fixed it It took a long time but sometimes that's expected
There were some warranty issues that the service center staff worked out. They went above and beyond to resolve this.
Very efficient and personable. Got in and out just fine timewise. Lovely waiting room. They explain in plain language whats wrong and give you a quote right there.
A 1 hour estimated recall repair job took 2.33 hours…not good!! I missed an important appointment.
Easy in and out Easy in and out. Convenient when needed to communicate. Easy in and out. Convenient when needed to communicate and friendly environment.
It was efficient. quick service. Easy to make an appointment The waiting room was nice , no issues
Very good service. Took my car in on an emergency basis and diagnosed the problem quickly and helped with a solution
Very professional and friendly. Along with being on time Very clean showroom and great coffee and bottled water
Typically, the service is excellent, but I was disappointed with my last visit. I had to return because the hood handle was out of place and appears to be broken. When I brought it back, I was told, “that’s how we found it,” which is not true. Even if that were the case, why was I not informed about it before the work was completed?
it was great! i was in and out quicker than my estimated time and the issue seems to be completely resolved
Everything went well. Seamless, courteus. Liked the updated dealership. Brite, comfortable. Appreciate the offer for loaner since extra work was needed
I appreciated the signage and easy access to the service desk. The waiting area was clean and comfortable.
Very straight forward and punctual Very straight forward and punctual with great customer service in which made me feel valued as a customer
Brandon remembered me when I waked in and what the car was scheduled for. He greeted me, was prompt in getting me checked in and made conversation as he took me to my car. It was a smooth experience.
The service people in the office were lovely. My car was apparently completed quickly HOWEVER the car was parked right by the exit. I sat for well over an hour waiting for the car to be serviced...finally at almost 3pm we were told it was done and led to the car I spent a VERY VERY LONG time watching. No explanation was given as to why we were not told as soon as it was done so we could take our hour long drive back home.
This particular time I had a great experience. However, in sales I have not had the best experience at this particular location.
Had a 2:30 appointment and was there over 2hrs for them to tell me they don't have the part and will have to come back next week. I understand not having the part but should not have to wait for over 2hrs to have been told that.
I was in and out so fast and I got a text saying my vehicle was ready to be pick up
Always helpful and courteous On time for appointment and do a thorough job. Appreciate the no charge state inspection
My appointment was handled on time. Service was courteous and efficient. The waiting room was very comfortable.
Work was good scheduling was hard, would have like to talk to a human Not AI
Tylor always provides excellent customer service. I am always greeted with a smile. I am waited on promptly and the work is always done quickly. Always a pleasure working with Tylor.
MY appointment was at 3:30pm for oil change. I waited for 2hjs and barely had enough time to make it to next appointment.
Excellent service. Always courteous my favorite place to shop for a car. They make me feel welcome. They do the job expeditiously. I highly recommend it.
We found a car that was a great price. Only hiccup was that we were told that they would fix a problem with the door panel and they didn't fix it and said they couldn't do anything else for us. The price was too good to pass up so we took it anyway. But we weren't happy that they didn't keep there word nor do anything to make it right.
They answered all my questions. They got me right in and taken care of while I waited
They ordered and replaced the wrong part. They also did not make sure that the problem was resolved (which is was not).
My 2022 Santa Fe plug-in hybrid needed a new transmission. It took 2 weeks, which was probably reasonable, but communication about the process was not what I expected. I kept calling every few days, but got no response during the first 9 days. The automated phone system pretended to be a woman named Pam, very annoying! The work so far seems to have been done well. I took a 1000 mile road trip a week later and everything seems good.
Easy check in. Comfortable waiting area. Clear explanation of work done. I'll bring my car back.
Waiting too long.. The staff at the front desk who were waiting for patients did not seem friendly. They were mostly looking at their phones and did not appear enthusiastic or motivated about their work.
Took me in at time of appointment. Fast and accurate service. Remodeled, looks nice and clean.
Very prompt and courteous service! Matt was very helpful and made sure my inspection was done promptly and efficiently.
No complaints other than I hate the AI when calling for service. It was a pain just to get to speak with a real person and gave the whole thing a very non personal feel.
Service was good. Quote was for 2 hours time. It only took 1.5 hours. A1 appointment setting was confusing but I got it eventually. The dealership renovations were great. Waiting area chairs very comfortable.
Excellent experience dealing with Tony Paulino. Very knowledgeable and he made me feel comfortable in my decision to lease a new car.
The waiting room was comfortable with coffee and water, but no snacks. Wait time was long
Your AI assistant is terrible. I made an appointment with PAM your AI assistant and when I got to the dealership they didn't even have my appointment. Whatever happened to personal contact??????
Recall service appointment I am happy with my service and my recall issue was resolved.
Very helpful.
My experience with Vision Hyundai is always wonderful. Friendly, professional and thorough. They are the reason I continue to lease.
I have had very good experience at Hyundai in Henrietta. The people I spoke to were all very friendly and always explained any issues or problems with my car.
Bought car in October, wiper blades are stuck halfway across windshield. They didn't fix even when brought to their attention
Very good Very good experience. But bit expensive though. Matthew was very good in receiving and communicating.
Honestly, everyone in the dealership itself is excellent. Everyone deserves a 5/5 in-house. Your AI phone answering service 'Pam' and the remote service scheduling system is outrageously bad. I was told 2 days in a row 'oh we can't schedule you a rental. Let me send your info over. They'll call you in less than an hour.' By the third day, I'm livid. no call back. Nothing
The service was good overall, but communication was not. I should have been kept better informed without having to call to find out what was happening. When I did call, the automated system was inadequate for answers and slow to transfer me to a human. The system AI pretending to be a person named Pam was especially annoying 😡
Brandon was very helpful at the service desk. He got the Santa Fe in very quickly and got the inspection and oil change done very timely manner. Brandon is always kind and helpful every time I come in.
I'm always treated very well. Professional, kind, and respect with alot of fri Friendlyness and courtesy
Excellent dealership with friendly staff, transparent pricing, smooth process, and outstanding customer service throughout experience.
Always excellent! Matt even saved me money on the repairs by making a suggestion. He always takes great care of my car and me as well.
Above and beyond always take care of me and I trust them Brandon Hazzard is awesome
Good experience. Took a little longer than I expected for an LOF and tire rotation.. Matthew's did it in 45 minutes.. hour and a half here
The service performed was quicker than I expected. I was pleased with this.Thank you.
Good Dealership. It was nice and clean, lobby and sitting area were all pleasant. Thank you.
I was incredibly disappointed with my experience with Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consistently only called the male co-owner of my vehicle, despite the fact that I (a woman) called and made the appointment, left my name and phone number when dropping off my key, AND after the first time they called the other number, I called and requested all communication to be done through my phone number, because I made the appointment and I drive the vehicle. After I requested ... Read More DealerRater - Jun 4, 2026
Vision Hyundai Henrietta SUCKS. Oil change was not free like they said. Extended warranty that 'covers everything' didn't pay for service done. I hate being lied to and being ripped off.
I was running late and called to see if they could still fit me in or if I should reschedule. They took me in though I was about a half hour late. Check in was thorough and quick. Very friendly staff. Service was quick and thorough. I'm happy with Vision's service department.
I appreciate the fact that I was able to get the oil changed, and the recall completed faster than anticipated! The sticker for the new oil change amount fell off, and he is going to send me a new one!
Was as expected. Time was reasonable and car was returned as I had left it
Yesterday I had an appointment at Vision Hyundai Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes during the winter months. All work was completed satisfactorily and in less than 3 hours. The service department staff did an excellent job.
10/10 experience nick, Alex, and tre made everything very enjoyable and worked with all the obstacles that I had to help me get into a Elantra n
Great experience for buying a new vehicle. From start to finish. Every employee was great
Randy and Viktoria were very helpful and resourceful during the purchase process.
I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around ... Read More DealerRater - May 30, 2026