Customer Testimonials
Very efficient and personable. Got in and out just fine timewise. Lovely waiting room. They explain in plain language whats wrong and give you a quote right there.
A 1 hour estimated recall repair job took 2.33 hours…not good!! I missed an important appointment.
Easy in and out Easy in and out. Convenient when needed to communicate. Easy in and out. Convenient when needed to communicate and friendly environment.
It was efficient. quick service. Easy to make an appointment The waiting room was nice , no issues
Very good service. Took my car in on an emergency basis and diagnosed the problem quickly and helped with a solution
Very professional and friendly. Along with being on time Very clean showroom and great coffee and bottled water
Typically, the service is excellent, but I was disappointed with my last visit. I had to return because the hood handle was out of place and appears to be broken. When I brought it back, I was told, “that’s how we found it,” which is not true. Even if that were the case, why was I not informed about it before the work was completed?
it was great! i was in and out quicker than my estimated time and the issue seems to be completely resolved
Everything went well. Seamless, courteus. Liked the updated dealership. Brite, comfortable. Appreciate the offer for loaner since extra work was needed
I appreciated the signage and easy access to the service desk. The waiting area was clean and comfortable.
Very straight forward and punctual Very straight forward and punctual with great customer service in which made me feel valued as a customer
Brandon remembered me when I waked in and what the car was scheduled for. He greeted me, was prompt in getting me checked in and made conversation as he took me to my car. It was a smooth experience.
The service people in the office were lovely. My car was apparently completed quickly HOWEVER the car was parked right by the exit. I sat for well over an hour waiting for the car to be serviced...finally at almost 3pm we were told it was done and led to the car I spent a VERY VERY LONG time watching. No explanation was given as to why we were not told as soon as it was done so we could take our hour long drive back home.
This particular time I had a great experience. However, in sales I have not had the best experience at this particular location.
Had a 2:30 appointment and was there over 2hrs for them to tell me they don't have the part and will have to come back next week. I understand not having the part but should not have to wait for over 2hrs to have been told that.
I was in and out so fast and I got a text saying my vehicle was ready to be pick up
Always helpful and courteous On time for appointment and do a thorough job. Appreciate the no charge state inspection
My appointment was handled on time. Service was courteous and efficient. The waiting room was very comfortable.
Work was good scheduling was hard, would have like to talk to a human Not AI
Tylor always provides excellent customer service. I am always greeted with a smile. I am waited on promptly and the work is always done quickly. Always a pleasure working with Tylor.
MY appointment was at 3:30pm for oil change. I waited for 2hjs and barely had enough time to make it to next appointment.
Excellent service. Always courteous my favorite place to shop for a car. They make me feel welcome. They do the job expeditiously. I highly recommend it.
We found a car that was a great price. Only hiccup was that we were told that they would fix a problem with the door panel and they didn't fix it and said they couldn't do anything else for us. The price was too good to pass up so we took it anyway. But we weren't happy that they didn't keep there word nor do anything to make it right.
They answered all my questions. They got me right in and taken care of while I waited
They ordered and replaced the wrong part. They also did not make sure that the problem was resolved (which is was not).
My 2022 Santa Fe plug-in hybrid needed a new transmission. It took 2 weeks, which was probably reasonable, but communication about the process was not what I expected. I kept calling every few days, but got no response during the first 9 days. The automated phone system pretended to be a woman named Pam, very annoying! The work so far seems to have been done well. I took a 1000 mile road trip a week later and everything seems good.
Easy check in. Comfortable waiting area. Clear explanation of work done. I'll bring my car back.
Waiting too long.. The staff at the front desk who were waiting for patients did not seem friendly. They were mostly looking at their phones and did not appear enthusiastic or motivated about their work.
Took me in at time of appointment. Fast and accurate service. Remodeled, looks nice and clean.
Very prompt and courteous service! Matt was very helpful and made sure my inspection was done promptly and efficiently.
No complaints other than I hate the AI when calling for service. It was a pain just to get to speak with a real person and gave the whole thing a very non personal feel.
Service was good. Quote was for 2 hours time. It only took 1.5 hours. A1 appointment setting was confusing but I got it eventually. The dealership renovations were great. Waiting area chairs very comfortable.
Excellent experience dealing with Tony Paulino. Very knowledgeable and he made me feel comfortable in my decision to lease a new car.
The waiting room was comfortable with coffee and water, but no snacks. Wait time was long
Your AI assistant is terrible. I made an appointment with PAM your AI assistant and when I got to the dealership they didn't even have my appointment. Whatever happened to personal contact??????
Recall service appointment I am happy with my service and my recall issue was resolved.
Very helpful.
My experience with Vision Hyundai is always wonderful. Friendly, professional and thorough. They are the reason I continue to lease.
I have had very good experience at Hyundai in Henrietta. The people I spoke to were all very friendly and always explained any issues or problems with my car.
Bought car in October, wiper blades are stuck halfway across windshield. They didn't fix even when brought to their attention
Very good Very good experience. But bit expensive though. Matthew was very good in receiving and communicating.
Honestly, everyone in the dealership itself is excellent. Everyone deserves a 5/5 in-house. Your AI phone answering service 'Pam' and the remote service scheduling system is outrageously bad. I was told 2 days in a row 'oh we can't schedule you a rental. Let me send your info over. They'll call you in less than an hour.' By the third day, I'm livid. no call back. Nothing
The service was good overall, but communication was not. I should have been kept better informed without having to call to find out what was happening. When I did call, the automated system was inadequate for answers and slow to transfer me to a human. The system AI pretending to be a person named Pam was especially annoying 😡
Brandon was very helpful at the service desk. He got the Santa Fe in very quickly and got the inspection and oil change done very timely manner. Brandon is always kind and helpful every time I come in.
I'm always treated very well. Professional, kind, and respect with alot of fri Friendlyness and courtesy
Excellent dealership with friendly staff, transparent pricing, smooth process, and outstanding customer service throughout experience.
Always excellent! Matt even saved me money on the repairs by making a suggestion. He always takes great care of my car and me as well.
Above and beyond always take care of me and I trust them Brandon Hazzard is awesome
Good experience. Took a little longer than I expected for an LOF and tire rotation.. Matthew's did it in 45 minutes.. hour and a half here
The service performed was quicker than I expected. I was pleased with this.Thank you.
Good Dealership. It was nice and clean, lobby and sitting area were all pleasant. Thank you.
I was incredibly disappointed with my experience with Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consistently only called the male co-owner of my vehicle, despite the fact that I (a woman) called and made the appointment, left my name and phone number when dropping off my key, AND after the first time they called the other number, I called and requested all communication to be done through my phone number, because I made the appointment and I drive the vehicle. After I requested ... Read More DealerRater - Jun 4, 2026
Vision Hyundai Henrietta SUCKS. Oil change was not free like they said. Extended warranty that 'covers everything' didn't pay for service done. I hate being lied to and being ripped off.
I was running late and called to see if they could still fit me in or if I should reschedule. They took me in though I was about a half hour late. Check in was thorough and quick. Very friendly staff. Service was quick and thorough. I'm happy with Vision's service department.
I appreciate the fact that I was able to get the oil changed, and the recall completed faster than anticipated! The sticker for the new oil change amount fell off, and he is going to send me a new one!
Was as expected. Time was reasonable and car was returned as I had left it
Yesterday I had an appointment at Vision Hyundai Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes during the winter months. All work was completed satisfactorily and in less than 3 hours. The service department staff did an excellent job.
10/10 experience nick, Alex, and tre made everything very enjoyable and worked with all the obstacles that I had to help me get into a Elantra n
Great experience for buying a new vehicle. From start to finish. Every employee was great
Randy and Viktoria were very helpful and resourceful during the purchase process.
I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around ... Read More DealerRater - May 30, 2026
I should have been offered a loaner. When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from them. I kept calling and could not get through to the dealership
This dealership is truly amazing! So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Reasonable prices too. A special thanks to Tyler-a great employee!
I love my Hyundai and your service team. Thank you Matt for all your help. God bless ????
I was frustrated with the dealership with my first experience but after working with Louise I have new hope and will be going back. My car looks great
Initial trip was disappointing. I was told they had a car in stock but didn't. Manager Evan more than made up for the issue. Overall a good visit. Had to wait for what I wanted but so far it seems well worth the wait. I have owned 4 Hyundais and 20+ cars and so far this has been a positive experience.
This was my first interaction with Vision Hyundai, in fact this is my first time trying a Hyundai. I was welcomed as soon as I entered the dealership. Dillip was the sales representative assigned to me. Dillip was very professional. He took his time explaining the various options available. Arranged a test drive and worked with me to meet my expectations relative to the vehicle I wanted and the price I wanted to pay. Once the purchase was completed he made sure he went over the bells and whistles to help make our new driving experience the best it could ... Read More Google - May 27, 2026
Great communication, explained things clearly to me about what my car needed, car drives great now!
Came in for a state safety inspection. Was informed that there was an outstanding safety recall that they would handle at the same time. Something to do with a software update for the exhaust? Anyway, it was all done in the time they quoted while I waited.
Eric in sales and Scott in finance are the best. Never pushy and very understanding, kind, and empathetic.
Kind and very helpful Kind and very helpful felt like I was part of the Hyundai family and treated with respect
My appointment was for 8am Saturday 5/23 and my car was not finished until 10:30 am
Thnk u u guy are the best. The person help was real good thnk u
Got my first car from Hyundai Vision Henrietta. Everything went very smoothly and everyone there is very helpful & patient!
Waiting area is nice. Employeeand respectful. respectful. Service is slow. I waited 2:15 minutes to have a tire plugged (I told the where the nail was) and check a recall connection.
It was fast and transparent process. I received my check approximate in 10 business days. Highly recommended!
Very professional and courteous. Job done in a timely manner. New place clean.
Took a long while like 4 hours. Problem was still not fixed so again on my day off I have to go and waste more hours on an issue that could have been fixed while they were already replacing parts in the same area of the car. No water or fountains available by during this long wait.
Friendly, knowledgeable, and convenient. I'm on my 5th car purchased from this dealership. I could buy a Hyundai from another dealership, but I wouldn't get as good service.
Scott financed Adner sales did great!! Scoot explained the warranty very well convincing us to indeed take that warranty!
Their receptivity is good. Communication is fair. Their efforts to arrange alternative transportation during a challenging personal time is much appreciated.
I had a recall and a noise under my Tucson Hybrid. When repairs were complete, Matt explained everything. All covered under warranty. Very friendly and knowledgeable. Vision Hyundai is a wonderful dealer to buy vehicles and service them! Thanks
I have bought multiple cars from Evan and has always been a pleasant experience. Recently I had an issue with my 2026 Santa Fe’s Service Contract and Evan took care of me and assured me my concerns would be taken care of. He is a great person to work with throughout the entire process.
Everything was done quickly and efficiently. People were very friendly. I’ve liked the new waiting area also.
The dealership was bright first thing in the morning. Luis and Tyler greeted me with genuine smiles. I had come in for slight stuttering in gear on cold starts and a cosmetic issue on the panoramic sunroof. Both issues were resolved in under an hour. Great experience overall!!
Very nice environment, clean! The staff were dressed nice and friendly. Not Dan Edward's place anymore but will due!
Friendly and knowledgeable Provided recommendations and advice on service options for our Tuscon hybrid and indicated he had one too.
Everyone was ao kind and went above and beyond to help I appreciated working with everyone there. Its difficult now days to find people who really want to make your day!
Great experience. Fast. Details. Found the exact vehicle I wanted. Great price. Very happy to drive from Buffalo. Scott in finance and Adner in sales were fantastic!
They are fast, friendly and very professional. I had originally made an appointment but, they informed me the part was not available and had to be ordered. As soon a it came in they messaged me. The new appointment was scheduled for 2 day later. Very efficient.
Tylor is excellent always attention to detail and willing to help love the service department
Luis & Jeremy were very helpful & did a great job. We are very pleased.
Scott was great in finance explained in detail. Viktoria was very nice and made the process smooth.
Very professional and on time delivery of services.