Customer Testimonials
Pleasant, efficient and clean. I was informed on how long I would have to wait and was offered an apology as they were short staffed due to someone calling in. A situation that was out of their hands. I waited just less than a hour. Great customer service!
He did whatever he could to save me money. Very helpful, courteous, kept me informed.
Fast, efficient Matt was wonderful he called and followed up the night before to make sure I was coming for my appointment on time when I got there he got my car right in and everything was done perfectly
The best! You guys are more than the best. I can't believe the service that I received.
The best! You guys are more than the best. I can't believe the service that I received.
Always top notch Eric was a pleasure to work with pats attention to every detail
No surprises. Reasonable length of time Waiting area was very comfortable and bright Thank you
My experience with the dealership was overall a great experience. Tylor made sure my questions were answered clearly. He was also knowledgeable about everything the mechanic found going on with my vehicle. I also commend Tylor's communication.
Made a 9:30 am appointment for a quick BMS update (recall), and asked to look at an issue with the anti theft system, and had told them I already had another appointment for some other work. 11:15 the car was still sitting in the lot for what should have been a 10 min (max) appointment. Received a 5 min long inspection video just showing me everything I'd already told them was wrong.
Sent video of first analysis and explained the issues well. Very responsible service Very satisfied
Easy to make or adjust appointment online or text -professional services The staff is efficient and professional
Matt from the start was professional with all of our communication, at one point I was upset by the news he needed to share with me, and he stayed professional and allowed me to express my frustration. In the end, Matt was able to work with me on my situation that satisfied me.
I felt very confident that my vehicle would be handled with care. I was very comfortable as I waited.
Quick and efficient service for oil change and tire rotation. Always a pleasure dealing with the reps there.
It was great. The service tech got me in and out within 90 minutes. The car was clearly visible from the waiting area so I did not have to search for it.
Prompt service. Did not try to upsell me an unnecessary repair. I appreciated the loaner car, but for a business that charges $199 per hour you could cover the cost of gas for the loaner
Excellent service Very personable No problem scheduling the appointment Efficient Service completed in a timely manner
The employees were very friendly and attentive! They explained what needed to be accomplished and they took care of the situation.
Excellent customer service. Clean facility. Got ke a loaner car. Not sure what ride to say.
I drive in to a spotless reception area to drop off my car for its annual state inspection, greeted at the desk, guided to the waiting area and wait. All seamless and smooth.
Liked new showroom where have transparency by giving us camera views of mechanics working on our cars.
Give me a car I don't want I wanted to pick a different car but they told me no when I'm paying my money
I was interested in a 2026 Palisade from Vision Hyundai in Henrietta, only problem was I'm in Buffalo 65 miles away and no car to drive. Their sales manager Evan Bradoc arranged for the car to be delivered to me in Buffalo to test drive. Once I made the decision to purchase the vehicle, their sales associate, Tres McGuire personally delivered the car and gave me a tutorial on how things work. I have worked with a few dealers in my day, but Vision Hyundai in Henrietta has given me next level service. Highly recommend.
Really bad job of install of recall, broke tail lift and never said anything. Opened when left and it was broken.
The service was exceptional. I have always had a great experience with service. They get me in and out before I can get comfortable.
Sean and his team helped us overcome a flat tire and bent wheel rim on our cross country trip. They did so with great professionalism and worked quickly to get us back on the road with minimal disruption to our schedule. He provided excellent customer service and went above and beyond what we expected. Vision Hyundai should be proud to have such a dedicated and professional service manager.
Very efficient and helpful. Were available for questions and concerns. Would continue utilizing their services!
Everyone I've dealt with in the service area has been super nice and helpful. Would definitely recommend.
They took the car and diagnosed it then they explained everything I needed to do
Felt I was Important to them as a Customer & was very happy with Matthew handling my situation !Very Professional!
Fast and easy They were courteous and prompt. The work was finished timely. I will go back
Fast, easy, needed service Easy to make appointment, quick scheduling, fast service, and pleasant greetings
No one approached me when I drove into service area and no updates. I had to ask for an update and go in and wait for someone to ask if they could help me. Once they spoke to me they were very nice.
Matt was on the phone with the warrantee company over an hour to get my repair covered. I appreciate that
Excellent Very helpful, answered all my questions and everyone was a delight to work with
Making an appointment was easy, Matt set me up with a day and time that was convenient for me. All work was done on time and was done very professionally. Always have a good experience at vision Hyundai
Efficient, knowledgeable Courteous and very clean and comfortable to wait for your vehicle. They also have refreshments, such as hot chocolate, coffee or tea's and a little snack to nipple on, you can also watch your vehicle when it's in the shop being worked on. That is a A + for me.
I had my first inspection since buying my new car last July. Happy about the free inspections! It was quick and easy to self schedule via the Blue link app. My appointment was really quick and I was on my way in no time.
Worked with me..kept me informed...good service Matt even texted me with regular updates, which I really appreciated!
Great service had everything I needed done quick It's always a great experience when work is need to get done on all my vehicles
You offer free inspections, but every inspection has LITERALLY HUNDREDS of dollars for repairs. My car has $40k miles, they send a dramatic video and then an estimate that exceeds ANYONE else. I will come back for the HORN that continuously stops working, but a FREE inspection just seems like a money grab. I did my inspection and was told tires I bought a year ago are garbage, then told I need a rotation. I stopped using Vision for oil changes because of these dramatic videos of how awful everything is. NOTHING is free. I will NEVER buy another Hyundai, ... Read More DealerRater - Aug 6, 2026
I had a lots of things to be done, so I was there quite a while. It was very comfortable and I loved being able to see what was going on with my car.
When I tried to make an appointment online, I selected my vehicle, but I kept getting routed back to the page requesting the input of whether I was a new or returning customer. So, I called to make an appointment, and I had to talk to a bot which scheduled my appointment. When I arrived, I was asked if anyone had quoted me for the service which surprised me because I was told that I would have free oil changes for the life of the lease on the car and it would cost $89. Then when I paid for the service, ... Read More DealerRater - Aug 6, 2026
All ok Description of problem was good and suggestions for next move Was very nice
It is a great dealership with a great service department. Love the new renovations. Makes going to the service department so easy.
I’ve been using Vision since 2004 I have purchased 5 cars from there and also used them for warranty work and recalls originally in 2004 I worked In Henrietta so I always got my oil changes done there they fast professional and always go thru everything with me when checking out
Always excellent service in the service department Very pleased with the knowledge and professional manner of the whole crew
Matt has always been right on top of any concern or need I had with my Hyundai Tucson. He has been polite and very knowledgeable of how to take care of my concerns. I always make sure I know he is working when I schedule my car for any maintenance issues. Thank you MATT M.
I came in for an appt, my brakes are making noises. Gentleman welcomed me, took keys and within 10min let me know what the issue was. The cost was more than expected and my husband preferred I get a second opinion.
After oil change took vehicle for a drive after my appointment without permission or needed to to complete the job
Love the beautiful waiting area it was comfortable and bright. Having water available was a plus
Always receive excellent service. Tylor is top notch-always exceeds my expectations, is consistently courteous and always helpful. I look forward to coming in because I know I am going to receive amazing service.
The service was great I was put in a loaner without any frustration. Made know of the problem with my vehicle.
They provided exceptional Customer Service and took the time to make sure that all of my concerns were addressed and questions answered
Very helpful They tried to find a vehicle that would fit my needs. Very patience
Always have excellent customer service and attention to detail. I've had many cars from Hyundai and Love the level of care when needed
It's frustrating that the extra oil changes package that I purchased when I bought my car is not visible in my account. Also, once again, there has been no little oil change, sticker placed in the upper left-hand corner of my windshield to remind me of when I need my next oil change. I asked about that when I was scheduling this recent appointment and they apologize and said "... we'll make sure we do that this time." It was not done.
I have been going to vision Henrietta for 29 plus years. They always go above and beyond to make sure everything is taken care of.
Called in morning; scheduled for early afternoon, pulled in, explained issue and gave keys to Tyler, less than an hour later tire was fixed and engine was tested and passed inspection, no charge and happily drove home.
It is always a positive experience to go for service at Vision Hyundai Henrietta. The people are wonderful and I trust their work!
1 I brought my car in on Monday at 10:30 for an 11 o'clock appointment to do an inspection and a recall. No one called me to inform me of it status so I called at 2 o'clock and was put on hold for 15 minutes. Finally someone answered and didn't know anything about it. Went in at 3:30 because that was the only time I had a ride and it hadn't even been looked at yet.
The communication for the 2026 Hyundai Tuscon recall service was all over the place. A text from Vision informing me of it but no followup when I answered it. Snail mails from Hyundai followed and attempts to schedule an appt on line were unsuccessful. A follow up call to service for a 9 30 AM Monday appt could not find the recall information.
I went in on Monday and explained it all to Tylor B in Service who had no problem finding the recall specifics and went ahead and took my car and did the recall and had it ready and waiting for ... Read More DealerRater - Jul 7, 2026
Brandon and his team did an excellent job. They are why we continue to use Vision.
Understood the unusual problem and fixed it It took a long time but sometimes that's expected
There were some warranty issues that the service center staff worked out. They went above and beyond to resolve this.
Very efficient and personable. Got in and out just fine timewise. Lovely waiting room. They explain in plain language whats wrong and give you a quote right there.
A 1 hour estimated recall repair job took 2.33 hours…not good!! I missed an important appointment.
Easy in and out Easy in and out. Convenient when needed to communicate. Easy in and out. Convenient when needed to communicate and friendly environment.
It was efficient. quick service. Easy to make an appointment The waiting room was nice , no issues
Very good service. Took my car in on an emergency basis and diagnosed the problem quickly and helped with a solution
Very professional and friendly. Along with being on time Very clean showroom and great coffee and bottled water
Typically, the service is excellent, but I was disappointed with my last visit. I had to return because the hood handle was out of place and appears to be broken. When I brought it back, I was told, “that’s how we found it,” which is not true. Even if that were the case, why was I not informed about it before the work was completed?
it was great! i was in and out quicker than my estimated time and the issue seems to be completely resolved
Everything went well. Seamless, courteus. Liked the updated dealership. Brite, comfortable. Appreciate the offer for loaner since extra work was needed
I appreciated the signage and easy access to the service desk. The waiting area was clean and comfortable.
Very straight forward and punctual Very straight forward and punctual with great customer service in which made me feel valued as a customer
Brandon remembered me when I waked in and what the car was scheduled for. He greeted me, was prompt in getting me checked in and made conversation as he took me to my car. It was a smooth experience.
The service people in the office were lovely. My car was apparently completed quickly HOWEVER the car was parked right by the exit. I sat for well over an hour waiting for the car to be serviced...finally at almost 3pm we were told it was done and led to the car I spent a VERY VERY LONG time watching. No explanation was given as to why we were not told as soon as it was done so we could take our hour long drive back home.
This particular time I had a great experience. However, in sales I have not had the best experience at this particular location.
Had a 2:30 appointment and was there over 2hrs for them to tell me they don't have the part and will have to come back next week. I understand not having the part but should not have to wait for over 2hrs to have been told that.
I was in and out so fast and I got a text saying my vehicle was ready to be pick up
Always helpful and courteous On time for appointment and do a thorough job. Appreciate the no charge state inspection
My appointment was handled on time. Service was courteous and efficient. The waiting room was very comfortable.
Work was good scheduling was hard, would have like to talk to a human Not AI
Tylor always provides excellent customer service. I am always greeted with a smile. I am waited on promptly and the work is always done quickly. Always a pleasure working with Tylor.
MY appointment was at 3:30pm for oil change. I waited for 2hjs and barely had enough time to make it to next appointment.
Excellent service. Always courteous my favorite place to shop for a car. They make me feel welcome. They do the job expeditiously. I highly recommend it.
We found a car that was a great price. Only hiccup was that we were told that they would fix a problem with the door panel and they didn't fix it and said they couldn't do anything else for us. The price was too good to pass up so we took it anyway. But we weren't happy that they didn't keep there word nor do anything to make it right.
They answered all my questions. They got me right in and taken care of while I waited
They ordered and replaced the wrong part. They also did not make sure that the problem was resolved (which is was not).
My 2022 Santa Fe plug-in hybrid needed a new transmission. It took 2 weeks, which was probably reasonable, but communication about the process was not what I expected. I kept calling every few days, but got no response during the first 9 days. The automated phone system pretended to be a woman named Pam, very annoying! The work so far seems to have been done well. I took a 1000 mile road trip a week later and everything seems good.
Easy check in. Comfortable waiting area. Clear explanation of work done. I'll bring my car back.
Waiting too long.. The staff at the front desk who were waiting for patients did not seem friendly. They were mostly looking at their phones and did not appear enthusiastic or motivated about their work.
Took me in at time of appointment. Fast and accurate service. Remodeled, looks nice and clean.
Very prompt and courteous service! Matt was very helpful and made sure my inspection was done promptly and efficiently.
No complaints other than I hate the AI when calling for service. It was a pain just to get to speak with a real person and gave the whole thing a very non personal feel.
Service was good. Quote was for 2 hours time. It only took 1.5 hours. A1 appointment setting was confusing but I got it eventually. The dealership renovations were great. Waiting area chairs very comfortable.
Excellent experience dealing with Tony Paulino. Very knowledgeable and he made me feel comfortable in my decision to lease a new car.
The waiting room was comfortable with coffee and water, but no snacks. Wait time was long
Your AI assistant is terrible. I made an appointment with PAM your AI assistant and when I got to the dealership they didn't even have my appointment. Whatever happened to personal contact??????